PS3 Repair Log

1 Comment | This entry was posted on Apr 29 2009

I had to send my PS3 in for repair due to an error I was getting when trying to read disks (Blu-ray movies and games). I wanted to post my experience to help anyone in the future that needs to send in their PS3 for repair too.
First up was getting to the point of needing to send in the machine for repair. I called support (twice for troubleshooting) but when all troubleshooting failed I was told the PS3 would need to come in for repair and, to my surprise, I was sent an email to put in the request online instead of doing it over the phone. The link I was sent was and I was told to put in my information there and I would be sent a box. I was happy with this process because I received 2 emails saying my request was complete and within 3 days my PS3 coffin was at my door.
It came with a handy page that said what to do before sending in the PS3. First they recommend backing up your PS3, then deactivate your master account, then delete all users (lame), and finally format the PS3 system hard drive (double lame).
After all that was done I laid the PS3 in it’s temporary home for it’s long trip to Texas.

2009-04-19 – Received error 80029906 when trying to play a Blu-ray movie and error 80010514 when trying to play a disk based game. Games on the Hard drive worked just fine.
2009-04-19 – Submitted request for repair.
2009-04-21 – Coffin arrived at my door.
2009-04-22 – Shipped PS3 to repair center.
2009-04-28 – Email confirmation that the PS3 was received by the repair center. The email said repairs usually take between 7-10 business days.
2009-05-04 – Looks like they tried to deliver the system today. I got a call this morning but didn’t pick up cause I was driving. We will see if I get it tomorrow.
2009-05-04 – The driver came buy again at 6:00 p.m. to deliver the system. That sure was nice of him. As he dropped it off he asked if I play Xbox. I laughed a little and asked him if he had been delivering a lot. He just said they have needed a “little service lately”. When I told him it was a PS3 he was surprised and asked what happened. I just let him know the Blu-ray drive was having problems and signed for the package.

With the system is finally back and I was able to finish the movie I started three weeks ago. I haven’t restored my information yet but we will see how that goes.
And for anyone curious, I did get my exact system back (not a refurbished replacement). The only thing that looks changed is the fact that they flash firmware 2.60 and reset all the settings to default. I needed to update the firmware back to 2.70 and once I did that everything appears to be working just fine.

How-To Create a UBUD

0 Comments | This entry was posted on Mar 04 2009

I just made that up. UBCD is a great tool for tracking down hardware and software problems with non-Apple computers. To be honest I am not sure if it works on Apple computers but I assume most of the tools would not work even if it boots on the hardware. UBUD is my abbreviation for UBCD on a USB Disk (a.k.a. thumb/pen/flash drive).
I ran into a problem on my last road trip fixing someones computer and I was without any CD’s to burn UBCD to. So I ran across these instructions at and they worked perfectly for turning my USB drive into a bootable UBUD.

USB Ultimate Boot CD (UBCD) prerequisites:

* ubcdfix2 (does the USB conversion) <--I found that this file doesn't download so you can get it from the link above
* USB flash drive (fat32 formatted) Sorry there is no download link for this.
* A windows host PC to perform the build

UBUD How-To:

1. Download and launch UBCDfix2.exe, a UBCD folder is created
2. Download the UBCD ISO and move to your UBCD folder
3. From the UBCD folder, click fixubcd2.bat and follow the onscreen instructions. I ran into one problem where it said I needed to run the program again because I was using Vista but really I didn’t have to. So if it gives an error in Vista go ahead and try rebooting anyway.
4. Reboot and set your computer to Boot from the USB device

I hope this helps with any problems you may run into when you find yourself without a blank CD.
Let me know in the comments if there are any other tools that you always keep with you on the road for fixing those random computer problems.
Also, has anyone tried UBCD4Win? It seems like it could be interesting for Windows specific (a.k.a. virus/spyware) problems.