PS3 Repair Log

This entry was posted on Apr 29 2009

I had to send my PS3 in for repair due to an error I was getting when trying to read disks (Blu-ray movies and games). I wanted to post my experience to help anyone in the future that needs to send in their PS3 for repair too.
First up was getting to the point of needing to send in the machine for repair. I called support (twice for troubleshooting) but when all troubleshooting failed I was told the PS3 would need to come in for repair and, to my surprise, I was sent an email to put in the request online instead of doing it over the phone. The link I was sent was and I was told to put in my information there and I would be sent a box. I was happy with this process because I received 2 emails saying my request was complete and within 3 days my PS3 coffin was at my door.
It came with a handy page that said what to do before sending in the PS3. First they recommend backing up your PS3, then deactivate your master account, then delete all users (lame), and finally format the PS3 system hard drive (double lame).
After all that was done I laid the PS3 in it’s temporary home for it’s long trip to Texas.

2009-04-19 – Received error 80029906 when trying to play a Blu-ray movie and error 80010514 when trying to play a disk based game. Games on the Hard drive worked just fine.
2009-04-19 – Submitted request for repair.
2009-04-21 – Coffin arrived at my door.
2009-04-22 – Shipped PS3 to repair center.
2009-04-28 – Email confirmation that the PS3 was received by the repair center. The email said repairs usually take between 7-10 business days.
2009-05-04 – Looks like they tried to deliver the system today. I got a call this morning but didn’t pick up cause I was driving. We will see if I get it tomorrow.
2009-05-04 – The driver came buy again at 6:00 p.m. to deliver the system. That sure was nice of him. As he dropped it off he asked if I play Xbox. I laughed a little and asked him if he had been delivering a lot. He just said they have needed a “little service lately”. When I told him it was a PS3 he was surprised and asked what happened. I just let him know the Blu-ray drive was having problems and signed for the package.

With the system is finally back and I was able to finish the movie I started three weeks ago. I haven’t restored my information yet but we will see how that goes.
And for anyone curious, I did get my exact system back (not a refurbished replacement). The only thing that looks changed is the fact that they flash firmware 2.60 and reset all the settings to default. I needed to update the firmware back to 2.70 and once I did that everything appears to be working just fine.

One Response to “PS3 Repair Log”

  1. I had a similar experience with my PS3. The optical drive just plain dropped dead. I suspect it was one too many scratched up PS2 games… I was surprised that I too received my same system back. I had read on line that I could expect a different PS3 to be returned. It almost made me regret deleting/clearing/formatting the hard drive.

    But the restore actually worked. It was the first time I ever restored a backup, but dang it was slow.

    I didn’t mind paying $149 for the service. If I had any guts I would have looked into buying a drive on line… In any event, I agree – the service experience with Sony was first rate.

Post a Comment